We want every BYN order to be simple, carefully prepared and enjoyable to receive.

If anything isn’t right with your order, you can contact us anytime at contact@drinkbyn.fr and we’ll always do our best to help.

Returns

You can request a return within 14 days of receiving your order.

To be eligible for a return, the product must be unused, unopened, in its original packaging and accompanied by proof of purchase.

Please note that opened coffee products cannot be returned for hygiene and food safety reasons.

Starter kits and accessories must also be returned unused and in their original condition.

To request a return, please contact us at contact@drinkbyn.fr.

Returns sent without contacting us first may not be accepted.

Damaged Products or Order Issues

Please check your order as soon as you receive it.

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery and include photos of the issue so we can find a solution as quickly as possible.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for your order within 10 business days.

Return Shipping

Return shipping costs are the responsibility of the customer unless the product you received is damaged or incorrect.

Contact

For any questions about your order, a return or a refund, you can contact us at:

contact@drinkbyn.fr